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Claims Specialist

 

Job Position:            Claims Specialist
Location:                  Remote Work Flexibility
Employment Type: Full-time
Benefits:                  Benefits include medical, dental, vision, paid time off, and a 401K
Business:                 Freight Brokerage Firm
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Overview
As a Claims Specialist for Quantum Logistics, you will be responsible for managing an evolving portfolio of claims from start to finish. This includes working with internal and external customers to investigate and help resolve all claims involving Quantum Logistics.  
Our ideal candidate will have experience in claims, insurance, fraud or similar fields. Must be familiar with Google Apps and enjoy learning new software, possess problem solving skills and demonstrate critical thinking. Must have the ability and willingness to adapt to change, be a team player, meet and exceed deadlines all while working in a demanding fast paced environment. 


Responsibilities
 

  • Research reported claims and determine validity of the claim.

  • Manage the documentation and submission process of each claim. 

  • Collect all necessary documents and information to file, investigate, and resolve claims in a timely manner.

  • Diligently follow up on claims and insurance companies on behalf of Quantum Logistics and our customers. 

  • Make contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight. 

  • Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims. 


Qualifications
 

  • Experience in claims, insurance, fraud or similar field helpful, but not required. 

  • Strong independent decision-making skills

  • Ability to work quickly and handle requests from many people.

  • Capable of meeting multiple deadlines occurring at the same time.

  • Ability to prioritize various requests and handle changing priorities.

  • Attention to detail and excellent organizational skills.

  • Hardworking and a positive attitude with the ability to work in a fast paced environment.

  • Strong communication that will allow assistance to a multitude of personalities and learning sets.  

  • Problem solving

  • Willing to be mentored and trained

  • Ability to adapt

  • Critical thinking

  • Follow-through and Follow-up skills

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What We Look For:

  • Legendary customer service skills

  • High attention to detail

  • Excellent computer skills 

  • Work ethic second to none

  • Experience in the Trucking and, or Logistics Industry preferred

  • Willing to train the right person

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What We Offer:

  • Opportunity for Professional & Personal Growth

  • Medical, Dental, and Vision Insurance

  • 401K

  • Flexible Spending Account

  • Aflac

  • PTO

 

 Who We Are

Quantum Logistics is a freight brokerage company and asset-backed third-party logistics provider within the transportation field that offers a unique solution for its customers. By utilizing our extensive carrier network as well as our asset-based sister company, we provide top-of-the-line service throughout the United States, Canada, and Mexico. Our business practices are based on long-term relationships, which means we give our customers and carriers the respect and service they deserve.
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Quantum Logistics corporate headquarters is located in Atlanta, GA, and we have over 30 offices throughout the United States. We pride ourselves on the customer service we offer and the level of work ethic we adhere to. 

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